FREQUENTLY ASK QUESTION
How can I place an order?
To shop at ZAVINA, browse the online store and select the item you like. Choose your size and click Add to Cart. Review your cart, make any changes if needed, and then click Proceed to Purchase to complete your order.
Are there any shipping costs?
We have different shipping charge as per order quantity.
What kind of payment methods do you accept?
The following are the payment options available for your convenience:
Cash On Delivery (COD)
Cards (Visa Debit/Credit, Master Debit/Credit)
How do I know if Zavina has received my order?
After you place your order on the website, an acknowledgement email will be sent to you from Bonanza Satrangi to confirm that your order has been placed. This will not, however, indicate if the order has been shipped.
What if an incorrect/damaged item is delivered to me?
Although we take extra precautions to ensure that each order is in mint condition, should an unfortunate mishap occur, you can get in touch with our Customer Support at info@zavina.pk or 03710469263 to return the item or exchange it for the correct order.
What if an incomplete order is delivered to me?
Full care is taken to ensure that no incomplete order is shipped out. If an item in your order is out of stock, we will ship the available items to you. The shipped items will be listed on the Airwaybill, which you can verify upon delivery. Out-of-stock items will not be included in the shipment. However, in case such a mishap does occur, you can get in touch with our Customer Care to identify this issue and we will rectify it at the earliest, at no extra charge.
What is the procedure for cancelling an order?
Order cancellation is dependent on whether or not it has been shipped. Send your order cancellation request to info@zavina.pk or 03710469263 within the first 24 hours of placing your order. Otherwise, orders can’t be cancelled.
What are cookies and how do they affect me?
In short, a cookie is a tiny amount of information stored on your computer by your web browser to track your movements within websites. We use cookies to keep track of the frequency of your visits to our website, the contents of your shopping cart, purchase history and to deliver specific content designed to give you a uniquely personalized shopping experience as well trying to save your time.
I have a comment/suggestion regarding your product/service, what do I do?
Please don’t hesitate in writing to us or contacting our Customer Support with your comments and suggestions at info@zavina.pk We highly value any and all feedback from our customers and fans.
